At Biloela Medical Centre we understand busy lives and work commitments, which is why we operate by appointment only – to keep waiting times to a minimum.

For your convenience we offer a range of appointment lengths. Standard consultations are 15 minutes and longer consultations are available on request. To avoid overruns – so we don’t keep you or others waiting – if you think you need a longer appointment, let us know at the time of booking. This enables staff to make allowances for longer appointments to ensure you get the time and attention to fully meet your needs. Please note longer consultations will accrue a higher consultation fee, and insurance medicals, procedures and annual health checks require more time.

Billing arrangements

Biloela Medical Centre is a private billing practice and payment is required at the time of consultation. Medicare rebates apply. Please enquire with reception for a price guide for our services. If you are experiencing financial difficulties, speak with your doctor.

Recall and reminder system

We are committed to preventative medicine and health promotion. We have systems in place to ensure recalls and reminders for various health matters are provided to our patients. You can request information about various health topics to be sent to you via post, email or telephone. We also participate in the state/territory reminder system – if you do not wish to participate in the reminder system, please advise your doctor.

Cancellations or missed appointments

Biloela Medical Centre acknowledges that unexpected circumstances occur and we ask you to contact us as soon as possible if you need to cancel or change your appointment. Missed appointments cause gaps in the doctor’s schedule and can cause another client to miss out. Cancellations with less than 24 hours notice may incur a cancellation fee.

Workers’ compensation and third party insurance

If your consultation fee is to be covered by workers’ compensation or third party insurance, please let our receptionist know at the time of booking or before your appointment starts. This ensures the correct documents are used and the right information is taken to assist the payment process.

Home visits

Home visits are available via our doctors with prior, agreed arrangements. For after hours services, please contact Biloela Hospital on 4992 7000.