About Us

Biloela Medical Centre

Biloela Medical Centre is a comprehensive general practice facility that has served the health needs of the Biloela district since 2011. This purpose build state of the art facility was the result of amazing community support along with federal government infrastructure funding to meet the current and future needs of this region.

Our team of doctors has been carefully selected to make sure we offer a full range of services to meet the health needs of women and men, young and old, the busy office worker and the transient work population.

This practice has GP accreditation and has been independently assessed to ensure national standards of safety and quality are maintained. Accreditation means our clients can be confident we maintain the highest standards of infection control, instrument sterilisation, information security and privacy of medical records.



OUR MISSION

Our mission is to provide the highest standard of health care for all our clients. We offer a personal, caring and professional approach, and we are committed to promoting optimum health, wellbeing and disease prevention. We do not discriminate in the provision of excellent care and we treat all patients without prejudice and with dignity and respect.


Ensuring best practice

Privacy – we abide by the ten Australian Privacy Principles outlined by the Office of the Australian Information Commissioner: https://www.oaic.gov.au/privacy-law/privacy-act/australian-privacy-principles If at any stage you require your medical record to be transferred to another doctor, this can be arranged by contacting management at Biloela Medical Centre. You can view our current privacy policy here.

Patient feedback – we appreciate all feedback about the care you receive, and welcome suggestions about how we can serve you better. We encourage you to speak to our Practice Manager at any time, or fill out a patient feedback form.

Biloela Medical Centre strives to provide the highest quality service and considers any feedback or complaint as a gift. We rely on this information to continually improve our services to better meet your needs.

If there is a complaint you feel more comfortable passing to a governing body, you can contact the QLD Government department that handles such complaints:

Office of the Health Ombudsman
PO Box 13281 George Street
Brisbane Q 4003
133 646
www.oho.qld.gov.au